World Class Service Center
A JRC Service Grading Award Company
During the Service Partner Conference Meeting in June, 2015 at JRC Shanghai, once again, Seven Seas Marine was awarded with Service Grading ‘A+’ Award in year 2015.
This is the greatest honor for Service Company on behalf of JRC given to those who perform onboard service exceedingly well for all JRC products.
Cobham Satcom ( Thrane & Thrane OSC )
For services on board the vessel for Cobham SATCOM marine Radio/Com products. We are able to complete all warranty as well as ordinary service and repair services or coordinate them covering all Cobham SATCOM maritime products. We are able to deliver immediate service and repair on board a vessel without interfering with its normal schedule.
We are one of over 40 dedicated centers worldwide ready to get on board your vessel for immediate on-the-spot maritime service and repair.
As a fully certified Onboard Service Center (OSC) we carry a full inventory of spare parts. Our staffs are well trained by Cobham Satcom Academy and audited regularly.
The OSC network offers maritime service for SAILOR products on board the vessels. No matter where or how you bought the equipment and how it is branded, you are entitled to immediate service all over the world. Established in 2005 the OSC program has proven itself as a second-to-none world-wide service solution. As a full OSC partner we are able to meet your key service needs:
- Product training
- Service and support
- Installation and commissioning
- Regulatory advisory
- Service contracts
- Spare parts and accessories
- Exchange of modules
- Simple on-the-spot and day-to-day repairs
SKIPPER Service HUB
To provide quick, correct service anywhere in the Big China.
To decrease the cost of repairs / warranty service.
To provide a preferred service partner in a geographical area
Service hubs are committed to:
- Keep a comprehensive set of updated recommended spare parts.
- Have qualified engineers available to repair SE equipment on the vessel.
- Have qualified engineers able to give a correct telephone diagnostics.
- Have qualified engineers able to aid vessels to fix their own equipment.
A customer with a warranty request on SKIPPER products should always claim this to the dealer that supplied the equipment. The dealer will then contact SKIPPER Electronics. SE will then primarily request the HUB to perform warranty service.
Warranty request directly to HUB from customer
If the customer needs urgent warranty service he may contact a HUB directly. In these cases he should be made aware of that this procedure may have costs that are not covered by the warranty.
The HUB should require a purchase order from customer to cover all cost prior to warranty acceptance. For warranty claims the HUB may temporarily invoice the customer all costs.
Warranty on parts from HUB stock.
There is a 6 months warranty on parts from HUB stock starts on date sold from HUB.
The HUB and SKIPPER will primarily seek to replace or repair. Any warranty crediting if these parts should fail will be at the SKIPPER price and not the hub price. This should be made clear by hub at time of purchase.
The hub will ensure that a sufficient number of technicians have undergone SE approved training and that some of these technicians attend training at least every two years. The new points being passed on to relevant colleagues.